Welcome to Edgin support. Here you can find answers to common questions and learn how to get help with the Edgin app.
If you need help or have questions that are not answered below, please contact us:
Email: support@edginapp.com
Edgin is an AI-powered ski video analysis app that helps skiers understand technique, movement patterns, and performance using artificial intelligence.
Yes. Edgin cannot be used offline.
If you previously purchased a subscription or in-app purchase, you can restore it by:
Make sure you are signed in with the same Apple ID used for the original purchase.
If your purchase is not restored after following these steps, please contact support@edginapp.com.
Please try the following:
If the issue persists, contact support with your account email.
Your email is used for:
We use industry-standard security practices and trusted services (such as Firebase) to protect your data. For more details, please review our Privacy Policy.
Yes. If you would like to delete your account and associated data, please email support@edginapp.com from the email address associated with your account.
If Edgin crashes or behaves unexpectedly:
If the problem continues, contact support and include:
Purchases and subscriptions are managed by Apple through your App Store account. Edgin does not have access to your payment information.
Subscription management, cancellation, and refunds must be handled through Apple.